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Saturday, January 21, 2023

Re Capital One Arena , Washington DC

This place is a fiasco to  get in and then if you just want to go buy tickets you still have to go through security line first and then get in another line just to buy the tickets

 ...and the people up in front at the window seem to be just taking so long it seemed like 10 to 15 minutes per group to buy tickets ... so if you come in at game time which I did by the time you get a ticket it's almost 8:00 ...an hour after the game is started...

.. so I just left because I didn't want to wait and buy a full price ticket for half a game ...seems like they could do it better than they do the way they just have people sitting at those windows  chatting " should we buy this or this or that" and then they change their mind blah blah blah ...

and they don't seem to have any sense of urgency for  customer service to keep the people moving ...especially around game time.

The ticket sellers need to be MORE CONSCIENTIOUS about keeping the people moving. if a group can't decide what kind of tickets they want, customer service needs to tell them to STEP ASIDE until they make up their mind